By using Rich Shutters website and contract with Rich Shutters you accept the terms and conditions below

1. DEFINITIONS

In these conditions:
‘Condition’ means the standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us;
‘Contract’ means any contract for Goods made between you and the Company;
‘Goods’ means the packaged products or services which we shall supply in accordance with these Conditions;
‘We’ means Rich Shutters which is the trading name of Rich Shutters Pty Ltd. Registered in Australia Company Number: 611 470 387 ABN: 87 611 470 387.
‘You’ means the customer seeking to purchase the Goods from us and ‘Your’ shall be construed accordingly.

2. PRICE GUARANTEE

At Rich Shutters we are confident that our prices will be the lowest. If you find any equivalent product cheaper at another store, we will match the price and beat it.
– We will match the third party price quote and also deduct a percentage of the difference (the amount of deduction is at our discretion).
– All we ask is that you apply before your purchase.
– Your claim must be supported by a written quotation for the relevant product.
– Rich Shutters will only beat quotes from competing high street retailers. All quotes from online retailers are excluded.
– Price quotes will only be beaten for each eligible item purchased from us.
– The product(s) must be equivalent in all material aspects including style, quality, materials and structure. We reserve the right to refuse to beat the price of items not deemed to be equivalent at our sole discretion.
– The comparison will be made against the actual Rich Shutters price including any discounts or offers applicable at the time the application is made.
– The price guarantee excludes installation and delivery charges.
– Rich Shutters reserve the right to withdraw or amend the Rich Shutters price guarantee at any time without notice.
– Please ask a member of our staff for full details.

3. Our Guarantee:
We will replace at our discretion, in part or whole, a product which is defective in operation, materials or workmanship. If the exact model is no longer available, we will endeavour to provide the nearest equivalent from our then current range. To be covered by the guarantee, all products should be installed by Rich Shutters and be for domestic use only. Products must be purchased and installed in Australia only. This product guarantee applies to the original purchaser or end user and the original installation address only, is non-transferable and takes effect from the date of purchase. The guarantee does not cover damage during fitting, accidental or malicious damage, improper use or negligence, discolouration due to prolonged exposure to sunlight or UV light, general wear and tear, damage due to poor installation or servicing or consequential loss. Care should be taken in hard water areas to ensure that cartridges are regularly cleaned. We require original proof of purchase to be provided for us to be able to consider any claim, so please keep your invoice and/or receipt. Guarantee is valid for three years from fully paid invoice date.

4. Delivery and lead times

Delivery and installation are included with our products price unless stipulated on the invoice or quotation.

Lead times for products are listed below. We do our best to meet our guide lines and do not often have delays although they can change any time, as much notice as we have will be provided to our customers.

Plantation Shutter lead times are 8 to 10 weeks from design sign off.

Rich Shutters reserve the right to alter the details of, or wholly withdraw elements of these guarantees entirely at their discretion. Existing commitments will be honoured up to the date the change is made and in accordance with the terms of this document.

5. Deposit and Final payment

A 50% deposit is required before Rich Shutters can start the manufacturing of all our products. Deposits are non refundable. Final payment is required at least 4 days prior to install. If an install date is agreed on and final payment has not been made then we will contact you to arrange a new installation time and date.

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